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Conditions Générales

The subsequent general conditions will apply to all booking made through this website. Please read them prudently before making a reservation.

For the correct understanding of the general conditions the followings expressions will be defined

“Company” “we” “ours”, refers to the company TaxienRoses ruled by the active Spanish legislation. 
“Customer” is the person who pay the amount of the booking.
“Passengers” refers to all the travelers included in the booking, even though they are not specifically appointed.
“Reservation” holder refers to the first traveler that appears in the booking. 
“You”, “yours” refers to the customers, including all the passengers who appears in the booking.
“Transport operator” refers to the provider of professional transport services who will make the travel.
“Booking” refers the reservation of transport services made it with us.
“Transport service” means any service given by us for the transportation of passengers by road and including any other service provide by us related with or derived of the transportation.
“Reservation voucher” transportation voucher, voucher means the written confirmation of the booking that we will sent by mail.
“Agreement” refers to the booking, to this general conditions and to any other conditions apply to the reservation.
“Conditions”: refers to the general conditions.

Website refers to www.TaxienRoses.com and to any other website of our property by us.

We provide transport management services for individuals and groups. We operate under the "TaxienRoses" brand that belongs to our exclusive property. Our social reason is in Ctra de Pujada al Puig Rom, 101, and 17480 Roses, Gerona, España.

For commercial purposes we have the telephone number (+34) 670 388 512, and operate through the website www.TaxienRoses.com and info@TaxienRoses.com. For the facility of our services we work with operators of transport that provide professional transportation services for the carriage of passengers, or act as an agency with legal ability to offer transportation services and that are in possession of all the necessary licenses and permits according to the legislation usable to each of them for the realization of this activity

The transport service is not will considered in any case as a tourism package in the agreements establishment by the council directive 90/314/EEC, of June 13, 1990, neither the terms of the Royal legislative Decree 1/2007 of November 16, who approve the text inspected by the General Law for the protection of consumers and Users as well as others complementary laws and therefore the company is not operating in any case as travel agency.

Through the websites, TaxienRoses offers services of management of transport as well as individuals or groups. Before request any service offers in our website may sure have read it and understand this general conditions, because this will rule any agreement later. When you have made the reservation you should confirm that you have read general conditions and that you are legal capable to accept them in your own name and the others passengers. If you have any doubt

About any of the conditions, Please be in contact with our costumer attention service before continue in the booking process. If you are not agreed with any of the duties derived of this conditions, regrettably you should not make any reservation with us

The person who make the reservation should be older than 18 years and be responsible of following steps of the system of booking online, be sure that all the data given are correct and completed and paid completely. Once formalized the agreement with TaxienRoses, the company will make all the necessary procedure to organize the request services.

The agreement will be binding on the parties only when you receive your voucher of transport by email. In case that the transport operator cannot provide the requested service, the client will be informed and the amount will be pay back using the same system for paid, leaving the company release of any duty with the customer

The client must confirm receipt of our notifications. In the case of not receiving a confirmation of the email, the records stored in our email server are considered sufficient proof of receipt. 
Our confirmation message of payments and payments made by the customer is not considered proof of the existence of a binding contract.

You must print and have the reservation vouchers ready to present them to the transport operator so that the driver can examine them. If the holder of the reservation does not present the voucher, it is possible that the transport operator does not provide the service. We recommend that you print and carry with you all communications maintained with the company in addition to the proof of transfer.

It is expressly forbidden to juvenile’s services to the company, and their parents, guardians or legal representatives to contacts in the case of a minor. Minors always have to travel in the company of an adult passenger.

We accept the most common ways of payment, such as credit cards (American Express, MasterCard / Diners International, Visa), debit cards (Visa / Delta, Visa / Electron), bank transfer and PayPal.

The charge will be made in Euros and the consultation tools of the exchange rate are offered only for information purposes.

The information contained in the transfer voucher includes the reserved destination, the gathering point and the address of the accommodation. Any change affecting this or other data must be communicated by email to the address info@TaxienRoses.com previous to the date of provision of the service, and will only be considered effective once checked with the transport operator and confirmed to the client by email.

The customer assumes any increase in the cost of the service due to a change in the reservation. The first change will not require additional administration costs. Beyond this first change, the company will be able to charge € 15 of administrative expenses for each additional change. No amount will be refunded for changes made in less than 48 hours.

Once the contract has been formalized, the client must notify our Customer Service department of any error detected at least 48 hours before the corresponding transfer service. Notifications received less than 48 hours in advance about the transfer service will enable the company to cancel the contract without penalty.

Any cancellation of the contract must be made in writing by fax or email addressed to our Customer Service department (info@TaxienRoses.com). Separate transfer services can be canceled as well as a complete reservation that includes more than one service.

In case of receiving your request for cancellation more than 48 hours in advance regarding the time of collection of the transfer service you wish to cancel, you will have a minimum administrative cost of 25, - or 15% of the value of the service if it exceeds 25 , - of the administrative cost.

No amount will be refunded if the cancellation occurs less than 48 hours in advance of the scheduled time for the transfer service you wish to cancel. In this case we will send you an email with confirmation of the cancellation so that you can use it to claim the amount from your tour operator, airline or insurance company.

Depending on the route and the time of year, our free sale period ranges between 0 and 48 hours (or more in some particular case) previous to the start of the transfer service. If the website so indicates, please TALK TO US 24/7 so we can check if there is availability for the type of transport you are requesting. Please note that our cancellation policy will apply regardless of the date and time the reservation was made.

If the transport operator is forced to make any significant change in the conditions of service, or to cancel the service, we will inform you as soon as possible.

We will do everything possible to respect your preferences about the vehicle chosen; however, the vehicle may be replaced by one of higher capacity or multiple vehicles

depending on availability. If the change is a reduction in the category or size of the vehicle for which we have a cheaper rate, the price difference will be reimbursed.

In extraordinary cases we can see the need to cancel your reservation. You will be refunded the full amount of the reservation and this refund will cover all obligations towards the customer arising from such cancellation. In any case, we will make the necessary efforts to find viable alternatives to any confirmed reservation that we must cancel.

Legislation at local and national level may diverge depending on the country in which the transfer is made. In any case, all our transport operators obey with current legislation. If you book a private transport, we recommend that for safety reasons, use a lift or baby seat for passengers below 12 years of age or with a height of less than 135 cm. During the reservation process you will have the opportunity to reserve child seats or elevators in most destinations.

It is the responsibility of the holder of the reservation to check that the retention system is compatible with the vehicle and that it is placed correctly. The company will not be responsible for any incident derived from a bad use, or from an incorrect installation of the retention system.

If you wish to travel with your own baby seat or lift and you have booked a private transfer, you must inform us of this before you start your trip. We have to ensure that the vehicle used by the transport operator is compatible with the chair. For the services of groups, minibuses or coaches are used in most cases, and in these type of vehicles it is not possible to use child seats.

We will do everything possible to ensure that the transport operator offers the chair or elevator when it has been reserved. There may be times when the reserved chair is not available. In those cases, you will be entitled to a refund of the amount paid for the reservation of the chair. If chairs are not available, children over the age of three must use a seatbelt. Children under three years of age will be able to travel without a limitation system but mandatory in the last seats of the vehicle.

All children and babies, regardless of their age, will be taken into account to determine the capacity of the vehicle to use, and therefore must be entered in the total number of passengers at the time of booking.

The services of transport for people with reduced mobility must be requested through our Customer Service. We will do everything possible to meet your request although we are not specialists in transporting passengers with reduced mobility. Passengers with reduced mobility must be able to access the vehicle autonomously or with the assistance of one of their companions. We can only accept portable wheelchairs. We regret that we cannot guarantee the type of vehicle that will be used in your transfer.

During the reservation process you will have the possibility to reserve an additional stop in case you need to pick up or return some keys or if your group is divided between more than one places. The address of the additional stop must be located in the same destination as the main stop with a maximum of 15 kilometers of added journey. The maximum duration of this additional stop will be 10 minutes.

We strongly recommend that you purchase travel insurance that cover your needs. Please read the contract carefully and print the documentation to take it with you when you travel. Tolerable travel insurance will protect you against a series of risks that are beyond our control

In the case of breaking these conditions, we will be responsible only for those damages or losses that are a consequence attributable to our default or our negligence, and at maximum for the total amount paid by you. We are not responsible for damages that are not directly attributable to us or those caused by accident, force majeure or that have their cause in legal or administrative requirements.

We are not responsible for incidents that occur during the provision of the service, specifically illnesses, personal injuries or death, unless they are a direct consequence of our negligence.

This means that, in accordance with these conditions, we can accept responsibility. If for example, the passenger dies or suffers personal injury or if the transport service is not provided as contracted or poorly provided as a result of our disability or of the inability of our employees or the inability of our transport operators to provide the transportation service you hired using reasonable knowledge and professionalism. Keep in mind that it is your responsibility to demonstrate that deficiency of knowledge and professionalism if you want to file a claim against the company.

Furthermore, we will only be responsible for what our employees and transport operators do or do not do while acting in the framework of their professional performance (for employees) or doing the jobs we have requested (for transport operators).

No section of these General Conditions limits or excludes: a. our responsibility to you in case of death or personal injury resulting from our negligent actions. any other right that you are permitted to as a consumer and user and that by law cannot be excluded or limited.

We are completely exempt from any responsibility in the event that the client directly contracts a service with the transport operator.

We cannot guarantee one hundred percent the accuracy of the contents of this website. The possibility that the page is affected by a computer virus cannot be ruled out. Anyway, we will do everything on our part to rectify any error that is communicated to us in the shortest

time possible. If, due to one of these errors, a reservation is made with a wrong price or with a wrong promotion, we reserve the right to terminate the contract without having to compensate the customer.

We cannot be alleged responsible in the event that the fulfillment of our obligations or the of the transport operator is impeded or affected directly or indirectly by or as a result of a force majeure event or of any circumstance beyond our control including, among others, cases such as extreme weather events, natural disasters, terrorism, accidents of third parties along the route of the transfer, police checks, extraordinary traffic congestion or strikes

Any contact related to possible changes in the reservation data should be requested through email from our website.

In case of unavoidable modifications of the contract, we will inform you through an email sent to the address provided to us at the time of booking; the sending of this email will be considered as proof of its reception by the client. It's the same valid for any other informative email that we send you. For this reason, it is very important that you make sure that the email address provided is correct and that you check your e-mail inbox until the moment of the start of the transfer service.

In the occasion that your arrival is delayed or diverted to a different airport, station or port, the Transportation Operator will reprogram the Transfer Service and you will be picked up at the new arrival time subject to availability. In the event that there is no availability, you will be refunded the full amount. As regards these general conditions, we use the definition that IATA uses for the term "flight delay".

If for any reason you do not arrive at the gathering point within a reasonable period of time from the time stipulated in the transfer receipt, the transport operator or our Customer Service will try to contact you through of the mobile phone number you have provided.

If this communication is not possible because you have not provided us with a valid number at the time of booking, due to not having coverage, having activated your voicemail or not answering the call, the service will not be provided, the operator of transport will be released from its obligation to provide the service and no amount will be reimbursed.

We offer a range of services agreed with the transport operators. It is about private transport services and / or shared transport services (shuttle).

We cannot guarantee the exact itinerary to the chosen destination and the Google maps route shown on our website has only informative value. We make every effort to ensure that the collection hours are scrupulously respected but we cannot guarantee them.

In case you cannot locate the driver of your private transport or the representative of the Shared Transport Operator (shuttle), it is the customer's responsibility to contact us by calling the 24h telephone numbers. That appear on your reservation voucher. If you do not call these numbers and arrange an alternative transport, the service will not be provided, the transport operator will be released from its obligation to provide the service and no amount will be refunded. If the driver of your private transfer or the representative of the Shuttle Operator cannot reach you, a member of our Customer Service team will call the mobile phone number provided in the reservation. Please make sure you travel with that mobile phone and that it is on while waiting for your luggage or in customs control. If we cannot reach you at the phone number provided, we will not be able to provide the service and no refund will be made. For pickups that are not in airports, we must receive your call within ten minutes of your scheduled pick-up time. An external provider of telephone services registers and stores a list of all the calls received in our Customer Service numbers; This list will be used as evidence in case of discrepancy over whether calls were made to our contact phones or not. Unused transfers are not refundable and the costs of an alternative transport will only be reimbursed if it has been pre-authorized by a member of our team. If you are authorized to take alternative transportation, please be sure to obtain and send us a receipt for our Quality Department to review.

It is your responsibility to check the established pick up time and make sure you arrive at the airport, station or port with enough time to check in or any other preparation for your trip.

The transport operator will pick you up and leave you as close as possible to the directions provided. If access through a regular itinerary is closed due to weather conditions, traffic accidents, etc., the transport operator will take, according to your express request, an alternative route to reach the agreed destination; in these cases additional costs can be generated for you.

All transport services contracted are covered by the civil responsibility policy of the transport operator or the company subcontracted by it.

Although we struggle to offer confirmation SMS messages when the client so requests, this service depends on telephone networks that are beyond our control. If a text message does not arrive or arrives late, the client must conform to the information provided by email or that contained in the "My Booking" section of our website

With respect to passenger vehicles (up to 4 seats) the luggage capacity is restricted to two large suitcases or three medium suitcases. The price includes a medium suitcase (max 20kg) and a carry-on bag (handbag, backpack etc.) per person. The carry-on baggage is transported inside the vehicle.

You have to take into account the number of suitcases when making the reservation.

TaxienRoses is not responsible if the number of suitcases exceeds the number of allowed bags indicated in step 2 of the reservation and therefore do not enter the vehicle.

The customer should inform TaxienRoses about any extra luggage such as wheelchairs, children's cars, bicycles, etc. when the reservation is made. If the client does not inform TaxienRoses, we will not be responsible if the luggage does not fit in the vehicle.

Your acceptance of the proposed Contract and the Terms and Conditions is considered a tacit agreement in which under no circumstance will you include in your luggage or personal objects that break the legislation of the country in which the service is provided (firearms, etc.) or those that may be harmful to third parties, or objects of excessive size, weight, expiration or fragility.

The transport of luggage and other personal items is at your own risk and we will not be responsible for any damages or losses. This risk of damage or loss should be covered by contracting insurance by the client before the start of the trip.

By ratifying this contract you implicitly declare that: You are of legal age and are in full use of your mental faculties and that you are therefore qualified to assume the legal responsibilities derived from this agreement. Is aware of the scope of the services that are the subject of this contract, of the information regarding the company and the content of these General Conditions. It also declares that the credit or debit cards it uses are owned and that they have sufficient funds to cover the amount of the service. Understand that you must notify us as soon as possible of any modification of the data you have provided.

The services will be provided in accordance with the information specified in the transport voucher sent by email. It is your responsibility to provide complete and correct directions for the collection and destination points at the time of booking. It is also part of their responsibilities to print and check the accuracy of the transfer receipt. If the information contained in the voucher is incorrect, you should contact our Customer Service team immediately for rectification. During the booking process, pay special attention to ensure that all required fields, marked with an asterisk (*), have been filled out correctly. We are not responsible for reservations that are impossible to carry out and no refunds will be made for these reservations.

Only you are responsible for providing the necessary documentation for crossing borders. We do not assume any responsibility and refuse to incur additional costs caused by the non- provision of such documents or by non-compliance with customs, police, tax or

administrative regulations of the countries to which access is sought. Evidence of transfer is not a valid document to obtain an entry visa.

In case the company is forced to pay a deposit or a fine to the authorities of other countries as a consequence of the customer's failure to comply with the laws, regulations or other requirements of the countries in which they intend to enter or leave or that they intend to cross, The customer will assume full responsibility for repaying the company. We reserve the right to withhold any amount that has been paid to us until the client shows that he has reimbursed the amount corresponding to these fines, charges, etc.

We reserve the right and you accept these conditions authorize us to make charges on your credit or debit card for damage to the vehicle (including a thorough cleaning) or for objects that have disappeared from the vehicle.

We reserve the right not to accept further reservations from a customer that has caused a major incident or incidents repeatedly

For the fact of formalizing this contract, you, as well, the tactics, the company, the operator, the transport, the right, the service, the service, any passenger, according to the criterion of The driver. It can be dangerous for the driver of the vehicle, for the third parties or for themselves.

Alcoholic beverages are not allowed in vehicles. This prohibition also applies to narcotics. Smoking is prohibited inside the vehicle and in its immediate vicinity. 
It is not allowed to eat inside the vehicle. 

If the service you receive from the transport operator does not meet your expectations, you must immediately notify the Customer Service and, whenever possible, at the time the incident occurs. Complaints received after the transportation service has ended and we were not notified during the transfer period may not be accepted as we have not been given the opportunity to help or intervene in any way. You will find our contact details detailed on the transfer receipt.

Complaints in writing must be sent by email to info@TaxienRoses.com and reach our hands no later than 14 days after your return date.

If you want to communicate any question related to our online booking process or our Customer Service, please direct your complaint to the address: info@TaxienRoses.com.

Our web pages are available in several languages. Our Customer Service and assistance via email are available in Spanish, German and English at all times. Whenever possible we try to help you in the language in General Conditions which you made the reservation. We pay special attention to the quality of the translation of our websites and these but in case of discrepancy the Spanish version is the one considered valid.

Related to the contents published on our website are registered in the name of the company and are protected by national and international legislation that regulates intellectual property.

The use of the content of our website by a third party for any purpose other than the eventual reservation of a transport service is prohibited. This prohibition includes the modification, subsequent publication as well as the reproduction or total or partial representative related to the contents published on our website are registered in the name of the company and are protected by national and international legislation that regulates intellectual property.

The use of the content of our website by a third party for any purpose other than the eventual reservation of a transport service is prohibited. This prohibition includes the modification, subsequent publication as well as the reproduction or total or partial representation of said content without the prior and express consent of the company.

Any illicit use of our website for any purpose is totally forbidden.

All the contents of this Website are protected by intellectual and industrial property rights and are the exclusive property of TaxienRoses. It is expressly forbidden to use the Website and the contents it contains, as well as the databases and software necessary for viewing or operating it, for commercial purposes, unless written consent of TaxienRoses.com.

Prohibited commercial uses include, without limitation:

The resale or redistribution of the Website, its contents and / or its service through another website. In particular, "web scraping" techniques to access the contents of the Website.

The use of "deep linking" techniques that generate confusion in the user, such as "framing", and / or suppose an improper and illicit use of the contents of TaxienRoses.

On said content without the previous and express consent of the company.

Any illegal use of our website for any purpose is totally forbidden.

All the contents of this Website are protected by intellectual and industrial property rights and are the exclusive property of TaxienRoses. It is expressly forbidden to use the Website and the contents it contains, as well as the databases and software necessary for viewing or operating it, for commercial purposes, unless written consent of TaxienRoses.

Prohibited commercial uses include, without limitation:

The resale or redistribution of the Website, its contents and / or its service through another website. In particular, "web scraping" techniques to access the contents of the Website.

The use of “deep linking” techniques that generate confusion in the user, such as "framing", and / or suppose an improper and illicit use of the contents of TaxienRoses.

These General Conditions will be governed by present Spanish legislation.

The contract agreed between you and the company will be regulated in accordance with Spanish legislation.

For any dispute or claim, the company and the client, expressly waiving any other jurisdiction, submit to the courts of the city of Girona.

If any of the stipulations contained in these conditions of use is declared illegal, null or declared inapplicable by judicial decision, the rest of the stipulations will continue in full force and effect.

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